Is a Caring Senior Service franchisee allowed to relocate the Business from the approved site?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
Territory.
You may not relocate the Business from the approved site, except as provided above. Pursuant to this Agreement, you may sell the Approved Services to clients and prospective clients located anywhere but who choose to use your Business. You shall be prohibited from engaging in any promotional activities or selling any products or services, whether directly or indirectly, through or on the Internet, the World Wide Web, or any other similar proprietary or common carrier electronic delivery system (collectively, the "Electronic Media"); through catalogs or other mail order devices sent or directed to clients or prospective clients located anywhere; or by telecopy or other telephonic or electronic communications, including tollfree numbers, directed to or received from clients or prospective clients located anywhere, without our consent. While you may place advertisements in printed media and on television and radio that are targeted to clients and prospective clients located within the Protected Territory, you will not be deemed to be in violation of this Agreement if those advertisements, because of the natural circulation of the printed media or reach of television and radio, are viewed by prospective clients outside of the Protected Territory.
You may not make any sales or provide services to clients located outside of your Protected Territory, unless the client is located in an area where there is not another Caring Senior Service® Business in operation or you have the other franchisee's permission to provide services to clients in its territory and you have provided us a copy of such permission in writing prior to providing services to such franchisee's clients. If that area is subsequently sold to a new franchisee in the System, we may require that you cease servicing the clients in that area and that you transfer all client information to the new franchisee.
Source: Item 23 — RECEIPTS (FDD pages 53–204)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, franchisees are generally not allowed to relocate their business from the approved site. However, there are specific circumstances under which relocation may be permitted.
The FDD states that if the franchisee's lease expires or terminates without their fault, or if the landlord closes the location, or if the premises are expropriated, the franchisee may be entitled to relocate. This is contingent upon Caring Senior Service providing written consent to the relocation and the new site. Additionally, the franchisee is responsible for developing the new premises at their own cost, and the new premises must be located within the franchisee's protected territory.
This policy ensures that Caring Senior Service maintains control over the location of its franchises, while also providing some flexibility for franchisees facing unforeseen circumstances. It is important for prospective franchisees to understand these conditions and the relocation process, as moving the business without approval is not permitted.