For a Caring Senior Service franchise, who must locally supervise the Franchised Business?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
The Franchised Business must be locally supervised by an Agency Director or an owner of the franchise. We do not require that your Agency Director own equity interest in the franchisee, if franchisee is a business entity. The Agency Director must successfully complete our initial training program and must devote full time and best efforts to the management and operation of the Franchised Business. We have the right to approve or disapprove the Agency Director based on their ability to meet our training requirements.
You must comply, and you must ensure that your Agency Director complies, with all applicable laws and you must not harm the goodwill associated with the System and the Proprietary Marks (this requirement may affect who you hire as your Agency Director). As specified in our Operations Manual, if you or, if franchisee is a business entity, one of your owners, elects to act as the Agency Director, you must also hire a Care Manager and Homecare Consultant, before you open your Franchised Business. If you have elected to hire an Agency Director from the beginning of your operations, you must still also hire both a Care Manager and a Homecare Consultant. If the franchisee is a business entity, one of your owners, may elect to serve in either of the three above-identified positions, however each of these three positions must be held by different individuals. The number of individuals on your staff will likely grow as you increase your business volume.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 38)
What This Means (2025 FDD)
According to the 2025 Caring Senior Service FDD, the Franchised Business must be locally supervised by an Agency Director or an owner of the franchise. If the franchisee is a business entity, the Agency Director is not required to own equity interest in the franchisee.
The Agency Director must successfully complete Caring Senior Service's initial training program and must devote full time and best efforts to the management and operation of the Franchised Business. Caring Senior Service has the right to approve or disapprove the Agency Director based on their ability to meet the training requirements.
If the franchisee or one of the owners elects to act as the Agency Director, they must also hire a Care Manager and Homecare Consultant before opening the Franchised Business. If the franchisee hires an Agency Director from the beginning of operations, they must still hire both a Care Manager and a Homecare Consultant. If the franchisee is a business entity, one of the owners may serve in any of the three positions (Agency Director, Care Manager, or Homecare Consultant), but each position must be held by different individuals.