Where can I find the definition of 'Gross Billings' for a Caring Senior Service franchise?

According to the 2025 Caring Senior Service Franchise Disclosure Document, the definition of "Gross Billings" can be found in Item 6 under the section outlining "Other Fees".

The FDD specifies that "Gross Billings" encompasses all amounts clients are obligated to pay for products and services related to the Caring Senior Service franchised business. This includes all amounts invoiced to clients, regardless of whether those amounts have actually been collected. From this total, franchisees can deduct any sales taxes or taxes collected from clients that are then remitted to the appropriate taxing authority, as well as any authorized discounts. Business interruption insurance proceeds are also included in Gross Billings.

Understanding the definition of Gross Billings is crucial for Caring Senior Service franchisees because it directly impacts the calculation of royalty fees and other payments owed to the franchisor. Franchisees should carefully review this definition and ensure they accurately report their Gross Billings to avoid potential discrepancies or penalties. Notably, if Caring Senior Service is unable to access the Gross Billings amount or if the franchisee fails to submit a report, Caring Senior Service may debit the franchisee's account for 120% of the most recently debited Royalty Fee and Marketing Fee.