What expenses does Caring Senior Service cover when offering the initial training program?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
We will provide to you and three (3) additional trainees (for a maximum of four (4) trainees) a mandatory training program which you and a designated employee must successfully complete prior to the opening of the Business. This training will be offered remotely and does not require you and your attendee's travel to any specific location. If we allow the second trainee to attend the initial training program after you begin operating the Business, such trainee must successfully complete the training program to our satisfaction or be replaced with an individual who is able to successfully complete the program within a reasonable time as determined but us in our discretion. The cost of the training program for four (4) people is in included in the initial franchise fee. If you request that we provide additional training to your employees, either before your Franchised Business opens or while it is operating, you must pay our thencurrent training fee.
You and the Agency Director (if not you), must complete our initial training program to our satisfaction. If we determine that you or the Agency Director have not completed or are unable to complete our initial training program satisfactorily, we may offer the opportunity to re-take the initial training program at your expense. You or your Agency Director's failure to complete initial training to our satisfaction will give us the right to terminate your Franchise Agreement. If, for any or no reason, you replace your Agency Director, they must meet our then-current minimum requirements for an Agency Director, we must approve your new Agency Director in writing, and you must cause such new Agency Director to attend and successfully complete our first available initial training program. We reserve the right to disapprove your Agency Director, which we will do so in writing, if they do not meet our minimum requirements or they do not attend or successfully complete the first available initial training program.
Throughout the term of this Agreement, we may also require, in our sole discretion, that your managerial personnel and individual responsible for sales efforts attend and successfully complete all or a portion of our initial training program, and you agree to bear the costs (including reasonable tuition costs) associated with their attendance.
In addition to the initial training program described above, during your first sixteen (16) weeks of operation, we will contact you on a weekly basis to discuss your operations and to assist you with any questions you may have. Also, in connection with your purchase of your first Franchised Business, at no additional charge to you, we will send one of our representatives to your Franchised Business for at least two (2) days to review your operational experience and to answer any questions.
We may provide continuing or refresher training for you and/or your employees, and we may designate that this training is mandatory for you, your Agency Director, Homecare Consultant(s), Care Manager(s) and/or your other employees. For any such additional mandatory or optional training, we reserve the right to charge our then-current training fee, and if such training involves travel for our personnel, you agree to reimburse us for all reasonable travel, lodging, and meal costs. Also for any mandatory or optional training, you must pay for all expenses incurred by your trainees, such as travel, lodging, meals and applicable wages.
Source: Item 23 — RECEIPTS (FDD pages 53–204)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, the cost of the initial training program for up to four people is included in the initial franchise fee. This mandatory training program is required for the franchisee and up to three additional trainees and must be successfully completed before the business opens. The training is conducted remotely, so there are no travel expenses required to attend a specific location.
However, if the franchisee requests additional training for employees beyond the initial program, they must pay Caring Senior Service's then-current training fee. If the franchisee or their Agency Director does not satisfactorily complete the initial training, Caring Senior Service may allow them to retake the program, but at the franchisee's expense. Failure to complete the initial training satisfactorily can result in the termination of the Franchise Agreement.
Furthermore, Caring Senior Service may require managerial personnel or individuals responsible for sales to attend the initial training program, and the franchisee is responsible for covering the costs, including tuition. For any additional mandatory or optional training, Caring Senior Service reserves the right to charge a training fee. If such training involves travel for Caring Senior Service personnel, the franchisee must reimburse travel, lodging, and meal costs. The franchisee is also responsible for all expenses incurred by their trainees, such as travel, lodging, meals, and applicable wages, for any mandatory or optional training programs.