What is the current cost of the computer and phone systems for a Caring Senior Service franchise?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
The cost of the computer and phone systems is currently $3,685.
You must use the phone and computer system that we specify or approve in connection with the Franchised Business. Each franchise location must have three VOIP phones, and one electronic fax line. The phone hardware is supplied by us and the related services are provided by our designated vendor, Twilio, Inc. The current cost for your phone, fax, and virtual lines is approximately $150 per month and is included in the Technology Fee. Each computer must have a high-speed internet connection. Our specific requirements for your computer system will be included in the Operations Manual or otherwise in writing and are subject to change as technology changes. Currently you must have four Windows compatible computers, high speed internet with a dedicated IP address, one multifunction printer as approved by us, Tendio™ software, one router, and one WiFi access point. We will provide you with the Tendio™ software at no additional charge, but you must pay our monthly Technology Fee, currently $1,045 per month, and execute the Software License and Maintenance Agreement enclosed in this disclosure document as Exhibit H.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–32)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, the current cost for the computer and phone systems is $3,685. This is a one-time expense to get the necessary hardware and software in place.
In addition to this initial cost, franchisees must also pay ongoing technology fees. The current technology fee is $1,045 per month. This fee covers the cost of phone, fax, and virtual lines, which is approximately $150 per month and access to Caring Senior Service's computer systems for the franchisee and three additional employees. Additional users can be added to the network at a cost of $100 per person per month. The technology fee also includes licenses for Microsoft Office Suite and QuickBooks Online.
Caring Senior Service specifies that each franchise location must have three VOIP phones and one electronic fax line, with the hardware supplied by them and related services from Twilio, Inc. Franchisees must also have four Windows compatible computers, high-speed internet with a dedicated IP address, one multifunction printer as approved by Caring Senior Service, Tendio™ software, one router, and one WiFi access point. While Caring Senior Service provides the Tendio™ software at no additional charge, franchisees are responsible for maintaining and potentially updating their computer systems at their own expense.