What criteria must suppliers meet to be approved by Caring Senior Service?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase all equipment, furniture, computer hardware and software, including our proprietary Tendio™ software for business management, and other products and items, as well as services, used or offered for sale at your Business for which we have established standards or specifications solely from suppliers (including manufacturers, distributors and other sources) who demonstrate, to our continuing reasonable satisfaction, the ability to meet our standards and specifications, who possess adequate quality controls and capacity to supply your needs promptly and reliably, and who have been approved by us in the Operations Manual or otherwise in writing.
If you want to use any product, material or render any service that does not comply with the standards of the System or is to be purchased from a supplier that has not yet been approved, you must first submit a written request for approval of the proposed product or supplier and obtain our approval of the product or supplier before purchasing the product or purchasing any items from this supplier. We will, within a reasonable time (within 30 days), notify you of our decision. We will establish procedures for submitting requests for approval of items and suppliers and may impose limits on the number of approved items and suppliers. Approval of a supplier may be conditioned on requirements relating to product quality, production and delivery capabilities, ability to meet our supply commitments, financial stability, integrity of standards of service, familiarity with our System and ability to negotiate favorable terms for our franchisees. We do not generally make available to you or any proposed supplier our criteria for approval. You must not sell or offer for sale any products of a proposed supplier until our written approval of the proposed product or supplier is received. We may revoke our approval of particular products or suppliers when we determine, in our sole discretion, that the products or suppliers no longer meet our standards. Upon receipt of written notice of revocation, you must stop selling any disapproved products and stop purchasing from any disapproved supplier. We reserve the right to require you to reimburse our costs related to our evaluation of any proposed new product or supplier.
During the fiscal year ended December 31, 2024, our total revenue was $3,592,410 of which 36% or $1,297,770 was the result of franchisee purchases and leases from us.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 21–23)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, suppliers must meet certain criteria to be approved. These criteria include demonstrating the ability to meet Caring Senior Service's standards and specifications, possessing adequate quality controls, and having the capacity to supply the franchisee's needs promptly and reliably. These suppliers must be approved by Caring Senior Service in the Operations Manual or in writing.
If a franchisee wants to use a product or service that doesn't comply with Caring Senior Service's standards or purchase from an unapproved supplier, they must submit a written request for approval. Caring Senior Service will then notify the franchisee of their decision within a reasonable time, approximately 30 days. Caring Senior Service will establish procedures for submitting these requests and may limit the number of approved items and suppliers.
Approval of a supplier may be conditioned on requirements relating to product quality, production and delivery capabilities, ability to meet Caring Senior Service's supply commitments, financial stability, integrity of standards of service, familiarity with the Caring Senior Service system, and ability to negotiate favorable terms for franchisees. However, Caring Senior Service does not generally make available its specific criteria for approval to franchisees or proposed suppliers. Caring Senior Service also reserves the right to revoke approval of particular products or suppliers if they no longer meet their standards, and franchisees must stop selling disapproved products or purchasing from disapproved suppliers upon written notice. Caring Senior Service may also require franchisees to reimburse their costs related to the evaluation of any proposed new product or supplier.
Caring Senior Service can earn revenue from approved suppliers through rebates, commissions, or other compensation based on franchisee purchases within the system. These funds are not restricted in their use. For the fiscal year ended December 31, 2024, Caring Senior Service's total revenue was $3,592,410, with 36% or $1,297,770 resulting from franchisee purchases and leases from them.