What aspects of the Caring Senior Service business does the Tendio™ software help manage?

According to the 2025 Caring Senior Service Franchise Disclosure Document, the Tendio™ software application is designed to assist franchisees in managing key operational areas of their business. Specifically, Tendio™ enables franchisees to handle the non-medical operations, scheduling, and billing aspects of their Caring Senior Service franchise. This suggests that the software is a central tool for managing the day-to-day administrative and logistical functions necessary to run the business effectively.

Caring Senior Service franchisees are required to pay a monthly technology fee for the use of the Tendio™ system. The franchisor, CSSFP, maintains the software and provides periodic upgrades and enhancements. Franchisees are granted a non-exclusive, non-transferable license to use the software, limited to their specific franchise location. Access to the software is restricted to authorized users, and franchisees must ensure their employees are aware of their confidentiality obligations to protect CSSFP's interests in the software.

It is important to note that upon termination of the franchise agreement, the franchisee's right to use the Tendio™ software is automatically terminated. Franchisees are prohibited from providing access to the software to Caring Senior Service's competitors or other parties involved in client operations management, scheduling, or billing software without express written consent from CSSFP. This highlights the importance of the software to the Caring Senior Service business model and the franchisor's efforts to protect its proprietary technology.