What is the purpose of the programs that Care Plus Medical Ucc may require the Franchisee to participate in?
Care_Plus_Medical_Ucc Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.9 Evaluation and Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by Care Plus Medical UCC for obtaining customer evaluations, reviewing Franchisee's compliance with the System, and/or managing customer complaints, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping.
Care Plus Medical UCC shall share with Franchisee the results of these programs, as they pertain to the Business.
Franchisee must meet or exceed any minimum score requirements set by Care Plus Medical UCC for such programs.
Care Plus Medical UCC may set minimum scores that Franchisee must receive from the public on internet review sites (such as Yelp or Google).
Source: Item 22 — CONTRACTS (FDD page 41)
What This Means (2024 FDD)
According to Care Plus Medical Ucc's 2024 Franchise Disclosure Document, franchisees may be required to participate in programs for obtaining customer evaluations, reviewing compliance with the Care Plus Medical Ucc system, and managing customer complaints. These programs may include customer feedback systems, customer survey programs, and mystery shopping.
Care Plus Medical Ucc will share the results of these programs with the franchisee, specifically as they pertain to the franchisee's business. Franchisees must meet or exceed any minimum score requirements set by Care Plus Medical Ucc for these programs.
Furthermore, Care Plus Medical Ucc may establish minimum scores that franchisees must receive from the public on internet review sites like Yelp or Google. This indicates that Care Plus Medical Ucc places a strong emphasis on customer satisfaction and uses these programs to monitor and maintain service quality across all franchise locations.