What does Care Plus Medical Ucc provide regarding the initial training program?
Care_Plus_Medical_Ucc Franchise · 2024 FDDAnswer from 2024 FDD Document
- C. Hiring and training employees.
We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), operational instructions in the Manual which you can use as part of training new employees (Section 5.3), and our initial training program described below.
Our opening support (as described below) includes assisting you in training employees.
All hiring decisions and conditions of employment are your sole responsibility.
- F. Initial Training Program. We will conduct our initial training program. (Section 5.4). The current initial training program is described below.
Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open, as elaborated on in the additional questions below. This may change as we start to bring on more franchisees.
The instruction materials consist primarily of our Onboarding Checklist which contains links organized by section for all applicable written procedures, training videos, learning checks referred to as Knowledge Reviews (automatically graded with correct answers provided, with a structure in place requiring successful completion via a minimum score threshold), and a shadowing/coaching checklist and approval process all required to successfully and fully complete the necessary training. Additional instructional material will be provided consisting of additional similar training (additional procedures, additional video training, additional checklists, etc.) for "higher-level" functions required of the franchisee and/or the individual acting as the owner/operator and/or manager of the franchisee.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporateemployed, tenured individual who has been delegated to lead some or all aspects of training (i.e. a manager / assistant manager / senior employee who works at a corporate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate (so in that sense, it is still being led by the franchisor/corporate/its delegate(s), just done remotely and/or by pre-recorded materials listed in the Onboarding/Training structure).
The instructor, of the franchisor(s) have experience dating back to the establishment of corporate. Franchisor/corporate delegate(s) may have various lengths of experience depending on the individual delegate, but they would typically have minimally one year of experience, if not more, and have had successfully completed both their own training and facilitation of others' training in the past; the delegate(s) would typically be in a management role at a corporate location or be a "senior," tenured employee if not in a formal management position.
There is no fee for up to 4 people to attend training. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
Your business must at all times be under your on-site supervision or under the on-site supervision of a general manager who has completed our training program. If you need to send a new general manager to our training program, we will charge a fee, which is currently $450 per day, per 6-hour day/session. Otherwise, we do not currently require additional training programs or refresher courses, but we have the right to do so.
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Introduction and | 8 | 8 | Our Location, Carson, CA or |
| Opening | Your Location | ||
| Build Out, Construction, Permitting and Licensing | 8 | 8 | Our Location, Carson, CA or Your Location |
| Technology and Systems - EMR - Accounting - Scheduling | 4 | 8 | Our Location, Carson, CA or Your Location |
| Equipment, Supplies, | 8 | 8 | Our Location, Carson, CA or |
| Vendors | Your Location | ||
| Management and | 24 | 48 | Our Location, Carson, CA or |
| Operations | Your Location | ||
| Marketing and | 4 | 4 | Our Location, Carson, CA or |
| Promotions | Your Location | ||
| TOTALS: | 56 | 84 | Los Angeles, CA |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–28)
What This Means (2024 FDD)
According to Care Plus Medical Ucc's 2024 Franchise Disclosure Document, Care Plus Medical Ucc will conduct an initial training program as detailed in the FDD. The training program includes classroom and on-the-job training, totaling 56 hours and 84 hours respectively. The training covers topics such as introduction and opening, build out, construction, permitting and licensing, technology and systems, equipment, supplies, vendors, management and operations, and marketing and promotions. The training location is either at Care Plus Medical Ucc's location in Carson, CA, or at the franchisee's location.
The training classes will be led by the franchisor or its delegates, who typically have at least one year of experience and have successfully completed their own training. Some aspects of the training will be self-directed, utilizing video training and instructional materials created by Care Plus Medical Ucc. The instructional materials consist of an Onboarding Checklist with links to written procedures, training videos, Knowledge Reviews, and a shadowing/coaching checklist.
Care Plus Medical Ucc does not charge a fee for up to 4 people to attend the initial training. However, the franchisee is responsible for covering the travel and living expenses for their employees or managers attending the training. Franchisees must attend and complete the training to Care Plus Medical Ucc's satisfaction at least four weeks before opening their business. A test is required to evaluate understanding of the training content, and failure to pass the test or complete the training may result in termination of the franchise agreement without a refund of the initial franchise fee.
Furthermore, the franchisee's business must be under the on-site supervision of the franchisee or a general manager who has completed the Care Plus Medical Ucc training program. If a new general manager needs to attend the training program, there is a fee of $450 per day, per 6-hour session. While additional training programs or refresher courses are not currently required, Care Plus Medical Ucc retains the right to implement them in the future.