Does Care Plus Medical Ucc provide an initial training program?
Care_Plus_Medical_Ucc Franchise · 2024 FDDAnswer from 2024 FDD Document
- C. Hiring and training employees.
We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), operational instructions in the Manual which you can use as part of training new employees (Section 5.3), and our initial training program described below.
Our opening support (as described below) includes assisting you in training employees.
All hiring decisions and conditions of employment are your sole responsibility.
- F. Initial Training Program. We will conduct our initial training program. (Section 5.4). The current initial training program is described below. Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open, as elaborated on in the additional questions below. This may change as we start to bring on more franchisees.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporateemployed, tenured individual who has been delegated to lead some or all aspects of training (i.e. a manager / assistant manager / senior employee who works at a corporate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate (so in that sense, it is still being led by the franchisor/corporate/its delegate(s), just done remotely and/or by pre-recorded materials listed in the Onboarding/Training structure).
There is no fee for up to 4 people to attend training. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
Your business must at all times be under your on-site supervision or under the on-site supervision of a general manager who has completed our training program. If you need to send a new general manager to our training program, we will charge a fee, which is currently $450 per day, per 6-hour day/session. Otherwise, we do not currently require additional training programs or refresher courses, but we have the right to do so.
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Introduction and | 8 | 8 | Our Location, Carson, CA or |
| Opening | Your Location | ||
| Build Out, Construction, Permitting and Licensing | 8 | 8 | Our Location, Carson, CA or Your Location |
| Technology and Systems - EMR - Accounting - Scheduling | 4 | 8 | Our Location, Carson, CA or Your Location |
| Equipment, Supplies, | 8 | 8 | Our Location, Carson, CA or |
| Vendors | Your Location | ||
| Management and | 24 | 48 | Our Location, Carson, CA or |
| Operations | Your Location | ||
| Marketing and | 4 | 4 | Our Location, Carson, CA or |
| Promotions | Your Location | ||
| TOTALS: | 56 | 84 | Los Angeles, CA |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–28)
What This Means (2024 FDD)
According to Care Plus Medical Ucc's 2024 Franchise Disclosure Document, Care Plus Medical Ucc does provide an initial training program to its franchisees. Care Plus Medical Ucc will conduct the initial training program, with the current program detailed in the FDD. The training classes will be scheduled based on the needs of new franchisees and may be held remotely, at a corporate location, or at the franchisee's location once it is sufficiently built out. The training is led by the franchisor or its delegates, such as corporate-employed individuals. Some portions of the training are self-directed, utilizing video training and instructional materials created by Care Plus Medical Ucc.
The training program includes both classroom and on-the-job training. The subjects covered include introduction and opening (8 hours of classroom and 8 hours of on-the-job training), build out, construction, permitting and licensing (8 hours of classroom and 8 hours of on-the-job training), technology and systems (4 hours of classroom and 8 hours of on-the-job training), equipment, supplies, and vendors (8 hours of classroom and 8 hours of on-the-job training), management and operations (24 hours of classroom and 48 hours of on-the-job training), and marketing and promotions (4 hours of classroom and 4 hours of on-the-job training). In total, the training program consists of 56 hours of classroom training and 84 hours of on-the-job training, and takes place in Los Angeles, CA.
Up to 4 people can attend the training program without incurring a training fee. However, the franchisee is responsible for covering the travel and living expenses for their employees or managers who attend the training. Franchisees must attend the training and complete it to Care Plus Medical Ucc's satisfaction at least four weeks before opening their business. A test is required to evaluate the understanding of the content covered in the training program. Failure to pass the test or complete the initial training may result in the termination of the franchise agreement without a refund of the initial franchise fee.
The franchisee's business must be under the on-site supervision of the franchisee or a general manager who has completed the training program. If a new general manager needs to attend the training program, there is a fee of $450 per day for a 6-hour session. While additional training programs or refresher courses are not currently required, Care Plus Medical Ucc retains the right to implement them in the future.