What are the training requirements for the Principal Owner of a Card My Yard franchise?
Card_My_Yard Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the opening of your Card My Yard business, your Principal Owner and your General Manager (if different from the Principal Owner) must have completed our initial training program to our satisfaction. You will not be permitted to open your Card My Yard business unless and until the Principal Owner and your General Manager (if different from the Principal Owner) have completed our initial training program to our satisfaction. We anticipate that the initial training program, including our on-line instruction courses, will take approximately 22 hours to complete. The initial training course can be completed remotely (either via the Internet or otherwise at your home), and we will not charge a fee for you to complete the initial training program. Once the online training is complete, a mandatory training call is required to review this information. Additionally, we may, at our option, schedule additional follow-up phone calls with you as we deem necessary. The Principal Owner and General Manager are required on the call (Franchise Agreement, Section VIII.A.)
The training program will be conducted online or, if you choose, at our headquarters in Springville, Utah or a regional training location designated by us. We provide online training materials at no charge, but if you choose to travel to our Austin headquarters for training you must pay all expensesthat you and your personnel incur in initial training, including costs of travel, lodging, meals and wages. We may charge a reasonable training fee for training all successor or replacement personnel. (Franchise Agreement, Section VIII.A.)
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 49–50)
What This Means (2025 FDD)
According to Card My Yard's 2025 Franchise Disclosure Document, the Principal Owner is required to complete the initial training program before opening the Card My Yard business. If the Principal Owner also serves as the General Manager, they must also complete the training program. The initial training program is anticipated to take approximately 22 hours to complete, including online instruction courses. After the online training, a mandatory training call is required to review the information. Card My Yard may also schedule additional follow-up phone calls as deemed necessary, which the Principal Owner and General Manager are required to attend.
The training program is conducted online or, at the franchisee's option, at Card My Yard's headquarters in Springville, Utah, or a regional training location. While the online training materials are provided at no charge, the franchisee is responsible for all expenses incurred if they choose to travel to the headquarters for training, including travel, lodging, meals, and wages. Card My Yard reserves the right to charge a reasonable training fee for training successor or replacement personnel.
If a Principal Owner fails to satisfactorily complete the initial training program, and the franchisee does not correct this within 90 days of written notice from Card My Yard, the Franchise Agreement may be terminated. Additionally, any successor or replacement Principal Owner must complete the initial online training program within a reasonable time, not exceeding 60 days after their predecessor ceased to be employed or serve as Principal Owner. The Principal Owner may also be required to attend periodic franchisee conventions.
Card My Yard may certify a Principal Owner or General Manager as a "Certified Trainer" after they complete all required training, allowing them to conduct training programs for new or replacement employees. However, Card My Yard reserves the right to test employees trained by a Certified Trainer and require additional training programs for both the Certified Trainer and employees. This ensures that all personnel meet Card My Yard's standards and maintain the quality of service.