What is the role of the General Manager in a Card My Yard franchise?
Card_My_Yard Franchise · 2025 FDDAnswer from 2025 FDD Document
"General Manager" means any person designated pursuant to Section VII.E.(2) of this Agreement to manage the day-to-day on-site operations of the Card My Yard business to be operated under this Agreement.
- (2) Before the Opening Date you must designate, and all times thereafter retain, a General Manager who meets our qualifications to supervise the operation of your Card My Yard business.
Your Principal Owner may serve as the General Manager of your Card My Yard business, provided that he or she may not serve as the General Manager for more than one Card My Yard business at the same time.
Subject to our written consent, you may elect to designate an individual other than your Principal Owner for the position of General Manager.
Your General Manager must devote full time and best efforts to the supervision of the Card My Yard business operated by you and your Affiliates and, without our written consent, shall not engage in any other business.
You acknowledge and agree that the appointment of a General Manager will not relieve your Principal Owner of his or her supervisory responsibilities for the operation of your Card My Yard business.
You and your Principal Owner shall remain fully responsible for your General Manager's performance.
Each Card My Yard business must have a different General Manager.
- (3) The names of your Principal Owner and General Manager shall be listed in Exhibit D to this Agreement and you agree to keep such information current at all times during the term of this Agreement.
Both the Principal Owner and General Manager must successfully complete our initial online training program before the Opening Date. Any successor or replacement Principal Owner or General Manager must successfully complete our initial online training program within a reasonable time after such persons are designated, provided that each successor or replacement must successfully complete training no more than sixty (60) days after the date on which his or her predecessor ceased to be employed by you (or ceased to serve as Principal Owner, as applicable). If any Principal Owner or General Manager fails, in our sole judgment, to satisfactorily complete our initial training program, and you fail to cure such default within ninety (90) days following written notice from us, we may terminate this Agreement.
Source: Item 23 — RECEIPTS (FDD pages 84–259)
What This Means (2025 FDD)
According to Card My Yard's 2025 Franchise Disclosure Document, the General Manager is responsible for the day-to-day on-site operations of the Card My Yard business. The General Manager must meet Card My Yard's qualifications and be designated before the opening date. The Principal Owner may serve as the General Manager, but not for more than one Card My Yard business at a time, and Card My Yard's written consent is needed if someone other than the Principal Owner is selected. Each Card My Yard business must have a different General Manager.
The General Manager must devote full time and best efforts to supervising the Card My Yard business and cannot engage in any other business without Card My Yard's written consent. The appointment of a General Manager does not relieve the Principal Owner of their supervisory responsibilities, and both remain fully responsible for the General Manager's performance. The names of the Principal Owner and General Manager are listed in Exhibit D of the Franchise Agreement and must be kept current.
Both the Principal Owner and the General Manager must successfully complete Card My Yard's initial online training program before the opening date, and any successor or replacement must complete the training within a reasonable time, not exceeding 60 days after their predecessor's departure. Card My Yard may also require additional training from time to time. If either the Principal Owner or General Manager fails to satisfactorily complete the initial training program, and the franchisee fails to correct this within 90 days of written notice, Card My Yard may terminate the Franchise Agreement.
In practical terms, a Card My Yard franchisee needs to either act as the General Manager themselves or hire a qualified individual who is fully dedicated to the business. The franchisee remains responsible for the overall performance of the business, even with a General Manager in place. The training requirements underscore the importance Card My Yard places on standardized operations and service quality.