For Card My Yard, what requirements must a General Manager meet?
Card_My_Yard Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the Card My Yard business opens for business, you must designate an individual who meets our qualifications to serve as the Card My Yard business' General Manager and supervise the operation of your Card My Yard business. Your Principal Owner may serve as the General Manager of your Card My Yard business, but he or she may not serve as the General Manager for more than one Card My Yard business at the same time. With our written consent, you may elect to designate an individual other than your Principal Owner as General Manager. Even if we permit you to designate a General Manager to supervise your operations under the Franchise Agreement, your Principal Owner remains ultimately responsible for the General Manager's performance. The General Manager must devote his or her full time and best efforts to the supervision of your operations under the Franchise Agreement and may not engage in any other business. Each Card My Yard business must have a different General Manager.
You must notify us promptly if your Principal Owner or any General Manager cannot continue or no longer qualifies to serve as a Principal Owner or General Manager, as applicable. You will have 30 days from the date of the notice (or from any date that we independently determine the Principal Owner or General Manager no longer meets our standards) to take corrective action acceptable to us. During that 30-day period, you must provide for interim management of your operations in compliance with the Franchise Agreement.
At our request, you must have your General Manager and any other personnel who will have access to our training, sign covenants not to compete, and such persons must maintain the confidentiality of information they have access to through their relationship with you. These covenants will be in substantially the form of Exhibit B
to the Franchise Agreement. We have the right, in our sole discretion, to decrease the period of time or geographic scope of the non-competition covenants or eliminate the non-competition covenant altogether for any person who must sign an agreement described in this paragraph.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 49–50)
What This Means (2025 FDD)
According to Card My Yard's 2025 Franchise Disclosure Document, a General Manager must meet certain qualifications to supervise the operation of a Card My Yard business. Before the business opens, the franchisee must designate an individual who meets Card My Yard's qualifications to serve as the General Manager. The General Manager must devote their full time and best efforts to supervising the business and cannot engage in any other business without written consent from Card My Yard. Each Card My Yard business must have a different General Manager.
Notably, the Principal Owner can serve as the General Manager, but not for more than one Card My Yard location simultaneously. Even if a General Manager is appointed, the Principal Owner remains ultimately responsible for the General Manager's performance. The names of the Principal Owner and General Manager are listed in Exhibit D of the Franchise Agreement and must be kept current.
The General Manager must successfully complete Card My Yard's initial online training program before the Opening Date. Any successor or replacement General Manager must also complete this training within a reasonable time, not exceeding 60 days after their predecessor's departure. Additionally, the General Manager may be required to sign covenants not to compete and maintain the confidentiality of information they access through their relationship with the franchise. At Card My Yard's request, the General Manager may need to sign agreements to protect confidential information and prevent competition, as detailed in Exhibit B to the Franchise Agreement.