Who is required to complete the initial training program for a Card My Yard franchise?
Card_My_Yard Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the opening of your Card My Yard business, your Principal Owner and your General Manager (if different from the Principal Owner) must have completed our initial training program to our satisfaction. You will not be permitted to open your Card My Yard business unless and until the Principal Owner and your General Manager (if different from the Principal Owner) have completed our initial training program to our satisfaction. We anticipate that the initial training program, including our on-line instruction courses, will take approximately 22 hours to complete. The initial training course can be completed remotely (either via the Internet or otherwise at your home), and we will not charge a fee for you to complete the initial training program. Once the online training is complete, a mandatory training call is required to review this information. Additionally, we may, at our option, schedule additional follow-up phone calls with you as we deem necessary. The Principal Owner and General Manager are required on the call (Franchise Agreement, Section VIII.A.)
The training program will be conducted online or, if you choose, at our headquarters in Springville, Utah or a regional training location designated by us. We provide online training materials at no charge, but if you choose to travel to our Austin headquarters for training you must pay all expensesthat you and your personnel incur in initial training, including costs of travel, lodging, meals and wages. We may charge a reasonable training fee for training all successor or replacement personnel. (Franchise Agreement, Section VIII.A.)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 34–43)
What This Means (2025 FDD)
According to Card My Yard's 2025 Franchise Disclosure Document, the Principal Owner and the General Manager (if different from the Principal Owner) must complete the initial training program to the franchisor's satisfaction. The FDD states that a Card My Yard business is not permitted to open unless these individuals complete the required training.
The initial training program is anticipated to take approximately 22 hours to complete, including online instruction courses. This training can be completed remotely, and there is no fee to complete the initial training program. After the online training, a mandatory training call is required to review the information. Card My Yard may also schedule additional follow-up phone calls as deemed necessary, which the Principal Owner and General Manager are required to attend.
The training program is conducted online or at Card My Yard's headquarters in Springville, Utah, or a regional training location designated by them. While online training materials are provided at no charge, franchisees are responsible for all expenses, including travel, lodging, meals, and wages, if they choose to travel to the headquarters for training. Card My Yard may charge a reasonable training fee for training successor or replacement personnel.