Where can I find information regarding Card My Yard's service and customer-related topics?
Card_My_Yard Franchise · 2025 FDDAnswer from 2025 FDD Document
stems modifications and enhancements specifically made for us that are licensed to you and other maintenance and support services that we or our Affiliate may furnish to you.
- H. Customer Complaints. You agree to promptly process, handle and resolve all consumer complaints connected with or relating to the Card My Yard business. You also agree to maintain, and to promptly notify us of, any communications with governmental authorities affecting the Card My Yard business during the term of this Agreement and for one (1) year after the expiration or earlier termination hereof.
- I. Internet Website. You agree to install and maintain all hardware and software needed to access the Internet at the bit speed we require from time to time. You further agree that you will not establish any website or other listing on the Internet except as provided herein and expressly authorized by us.
- (1) Without our prior written approval, which we may give or withhold in our sole discretion, you may not develop, create, generate, own, or otherwise use any computer and/or electronic media (including but not limited to the Internet, blogs, social media and podcasts) in connection with the Card My Yard business. If we grant our approval for your use of an Internet website, you acknowledge that the form, content and appearance of any
Internet website you use must comply with the System standards and must be approved by us in writing before being used. You may not advertise, promote, or post any information relating to the Card My Yard business that is misleading or reflects negatively on the Card My Yard brand in any way.
Source: Item 23 — RECEIPTS (FDD pages 84–259)
What This Means (2025 FDD)
According to Card My Yard's 2025 Franchise Disclosure Document, several sections address service and customer-related topics. Item 23, Section H, specifically requires franchisees to promptly handle and resolve all consumer complaints connected with their Card My Yard business and to notify Card My Yard of any communications with governmental authorities affecting the business. This highlights the importance of customer service and regulatory compliance.
Additionally, Item 23, Section I, discusses the Internet website and the franchisee's obligations regarding online presence. While franchisees cannot establish their own websites without prior approval, they are authorized to advertise and promote approved information on social media sites like Facebook, Instagram, and TikTok. This indicates that Card My Yard provides guidelines and standards for online marketing and customer engagement.
Furthermore, Item 23, Section A(3) mentions that Card My Yard maintains an Internet website providing information about the System and the products and services offered. This website may include pages about individual franchisee's businesses, with content subject to Card My Yard's approval. This suggests that the official website serves as a key source of information for customers and a marketing platform for franchisees.