How are the fees for Card My Yard's call center services structured?
Card_My_Yard Franchise · 2025 FDDAnswer from 2025 FDD Document
We may, but are not obligated to, provide on-site pre-opening and opening assistance as we reasonably deem necessary.
- D. Payment Processing and Software Programs. A centralized payment processing function on our website and processing of all customer payments, sales tax reporting and payment and remittance of Net Proceeds to you bi-weekly. For a reasonable fee, we may also provide Software Programs that we acquire or develop for use in the System; provided, that we are under no obligation to develop or acquire such Software Programs.
Source: Item 23 — RECEIPTS (FDD pages 84–259)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, the details regarding fees for Card My Yard's call center services are not explicitly outlined in the provided excerpts. The FDD does mention that Card My Yard may provide a centralized payment processing function on their website and process customer payments, sales tax reporting, and remittance of net proceeds bi-weekly. They may also provide Software Programs for use in the System for a reasonable fee. However, it does not specify whether this includes call center services or how those fees are structured.
As a prospective franchisee, it's important to understand all potential costs associated with the franchise. Since the FDD excerpts do not provide information on call center service fees, you should inquire directly with Card My Yard about the availability of call center services, the specific fees for these services, and what these services include.
Understanding these costs is crucial for projecting expenses and assessing the overall profitability of a Card My Yard franchise. You should also ask whether using the call center services is mandatory or optional, and if there are alternative options available.