Does Carbones Pizzeria have an obligation to provide ongoing maintenance for the point-of-sale system?
Carbones_Pizzeria Franchise · 2025 FDDAnswer from 2025 FDD Document
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Computer Hardware and Software.
You must purchase the point-of-sale system that we require. You will use this system to track sales and manage financial information. The cost to acquire the system is between $5,000 and $10,000. You must also pay a monthly fee of between $300 and $500. Neither we nor any of our affiliates nor any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates to the system. There are no limitations on our right to require you to upgrade, update or acquire new technology during the terms of the Franchise Agreement. We are unaware of any annual costs of any optional or required maintenance, updating, upgrading, or support contracts for the system We will have independent access to the information in your point-of-sale system. There are no limits on our right to access this information and you must at all times maintain your system and a
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 15–19)
What This Means (2025 FDD)
According to Carbones Pizzeria's 2025 Franchise Disclosure Document, neither Carbones Pizzeria nor its affiliates nor any third party is obligated to provide ongoing maintenance, repairs, upgrades, or updates to the point-of-sale (POS) system. The franchisee is responsible for maintaining the POS system.
The cost to acquire Carbones Pizzeria's required POS system ranges from $5,000 to $10,000, and there is a monthly fee of between $300 and $500. The FDD states that there are no limitations on Carbones Pizzeria's right to require franchisees to upgrade, update, or acquire new technology during the term of the Franchise Agreement.
Carbones Pizzeria will have independent access to the information in the franchisee's point-of-sale system. There are no limits on Carbones Pizzeria's right to access this information, and the franchisee must at all times maintain their system and assist Carbones Pizzeria so that they can automatically upload this information. Prospective franchisees should consider these costs and responsibilities when evaluating the Carbones Pizzeria franchise opportunity.