During what hours will Carbones Pizzeria advise and consult with the franchisee?
Carbones_Pizzeria Franchise · 2025 FDDAnswer from 2025 FDD Document
- b. Franchisor will also, during normal business hours, at times agreed to by Franchisor, advise and consult with Franchisee in connection with the operation and marketing of the Restaurant.
Source: Item 23 — RECEIPTS (FDD pages 30–116)
What This Means (2025 FDD)
According to the 2025 Carbones Pizzeria Franchise Disclosure Document, Carbones Pizzeria will advise and consult with the franchisee during normal business hours. However, these consultations will occur at times agreed upon by Carbones Pizzeria.
This means that while Carbones Pizzeria commits to providing advice and consultation, the franchisee needs to be aware that the availability of this support is limited to normal business hours and is subject to Carbones Pizzeria's agreement on specific times. The franchisee cannot expect to receive immediate assistance at any time, and must coordinate with Carbones Pizzeria to schedule consultations.
For a prospective franchisee, this highlights the importance of understanding what "normal business hours" means for Carbones Pizzeria, and how readily available their support team will be. It would be prudent to discuss with existing franchisees their experiences with obtaining advice and consultation from Carbones Pizzeria, and how quickly their concerns were addressed.