Can a Carbones Pizzeria franchisee solicit customers outside of their territory?
Carbones_Pizzeria Franchise · 2025 FDDAnswer from 2025 FDD Document
Except as discussed above, we do not restrict the customers you may serve, and you generally may solicit customers outside your territory, including through channels of distribution such as the Internet, telemarketing or other direct marketing sales. However, you may not offer or sell products and services via the Internet (whether inside or outside your Franchisee Territory). In addition, all of your advertising must be approved by us in writing before you publish or distribute such marketing materials, whether it is traditional advertising or advertising over the Internet, including any social media advertising. We and our affiliates have the right to sell products and services to your customers and to others in and outside your Franchise Territory, using the Carbone's Pizza or Carbone's Pizzeria name, or using any other name, through any channel of distribution, including the Internet, catalog sales, telemarketing, or other direct marketing, and may do so in your Franchisee Territory without any compensation to you.
Source: Item 12 — TERRITORY (FDD pages 19–21)
What This Means (2025 FDD)
According to Carbones Pizzeria's 2025 Franchise Disclosure Document, franchisees generally have the ability to solicit customers outside of their designated territory. This includes using methods such as telemarketing or other direct marketing sales. However, Carbones Pizzeria places a restriction on offering or selling products and services via the Internet, whether inside or outside the franchisee's territory.
While franchisees can solicit customers outside their territory, all advertising materials, whether traditional or online, including social media, must receive written approval from Carbones Pizzeria before publication or distribution. This approval process ensures that all marketing efforts align with the brand's standards and guidelines.
It's important to note that Carbones Pizzeria and its affiliates retain the right to sell products and services to customers both within and outside the franchisee's territory. They can use the Carbones Pizzeria name or any other name through various channels, including the Internet, catalog sales, telemarketing, or direct marketing, without providing any compensation to the franchisee. This highlights that while franchisees can solicit outside their territory, the franchisor maintains broad rights to operate and sell in any area.