What is the Upsell Revenue based on for Caption By Hyatt hotels?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
As part of these other corporate services, the Hyatt Group currently provides "upsell" services for Brand Hotels and other Participating Hotels, offering room upgrades to guests having reservations at the Hotel before they arrive.
If the guest purchases the room upgrade, you must pay the Hyatt Group a commission on the additional revenue.
That commission currently is 5% of the difference between the Gross Rooms Revenue at the upgraded rate and the Gross Rooms Revenue at the rate the guest originally booked, excluding taxes (the "Upsell Revenue").
The Upsell Revenue currently does not include any additional revenue resulting from the upgrade, such as early arrival fees and additional revenue derived from upgrades to the F&B Operations.
Source: Item 6 — Other Fees (FDD pages 20–36)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, the Upsell Revenue is the difference between the Gross Rooms Revenue at the upgraded rate and the Gross Rooms Revenue at the rate the guest originally booked, excluding taxes.
Caption By Hyatt, as part of its other corporate services, provides "upsell" services for Brand Hotels and other Participating Hotels, offering room upgrades to guests having reservations at the Hotel before they arrive. If a guest purchases a room upgrade, the franchisee must pay the Hyatt Group a commission on the additional revenue generated from the upsell.
The commission is currently 5% of the Upsell Revenue. The Upsell Revenue does not include any additional revenue resulting from the upgrade, such as early arrival fees and additional revenue derived from upgrades to the F&B Operations.