Under what conditions can a Caption By Hyatt franchisee establish a pre-opening sales office?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
- (6) Approve you establishing a temporary or permanent sales office at the Hotel's site to solicit and accept reservations during the pre-opening period for stays after the Hotel's opening date, if we permit you to establish a pre-opening sales office and it meets our requirements.
Promptly after the Technology System is installed at the Hotel, you must, at our option, staff the pre-opening sales office with the Hotel's director of sales and begin operating the pre-opening sales office. (Section 2.4 of Franchise Agreement)
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, a franchisee can establish a temporary or permanent sales office at the hotel site to solicit and accept reservations during the pre-opening period, but only if Caption By Hyatt permits it and the sales office meets their requirements.
Furthermore, promptly after the technology system is installed at the hotel, the franchisee must, at Caption By Hyatt's option, staff the pre-opening sales office with the hotel's director of sales and begin operating the pre-opening sales office. This indicates that the franchisor has significant control over the staffing and operation of the pre-opening sales office.
This conditionality gives Caption By Hyatt discretion over whether a franchisee can set up a pre-opening sales office. A prospective franchisee should clarify with Caption By Hyatt the specific requirements and conditions for obtaining permission to establish such an office, as well as the criteria for meeting their standards.