Under what condition must a Caption By Hyatt franchisee contract with a third-party technology consultant?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
If you or your management company do not have in-house technology services support, you must contract with a third party technology consultant that meets our qualifications for "break/fix" support. You must also use our designated cyber end point protection and web filtering tools and enter into agreements with suppliers of such services, if applicable.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, a franchisee must contract with a third-party technology consultant if neither they nor their management company has in-house technology services support for "break/fix" issues. The consultant must meet qualifications set by Caption By Hyatt.
This requirement ensures that all Caption By Hyatt hotels have adequate technical support to maintain system functionality. "Break/fix" support typically involves troubleshooting and repairing technology issues as they arise, which is crucial for smooth hotel operations.
Additionally, Caption By Hyatt requires franchisees to use designated cyber end point protection and web filtering tools and to enter into agreements with the suppliers of these services, if applicable. This highlights the brand's emphasis on maintaining robust cybersecurity measures across all franchise locations.