Under what circumstances will a Caption By Hyatt franchisee NOT be assessed a Way Commission?

According to the 2025 Caption By Hyatt Franchise Disclosure Document, there are specific instances where a franchisee will not be assessed a Way Commission. These exceptions apply to certain types of transactions and services related to ancillary revenue generation.

Specifically, Caption By Hyatt will not assess a Way Commission on non-revenue generating activities included in the ancillary services and products. Additionally, if ancillary services and products are purchased directly at the property, such as through concierge or front desk colleagues, no Way Commission will be applied. This encourages direct engagement and sales at the hotel level without incurring additional commission fees.

Furthermore, the Way Commission is not assessed on non-publicly listed business-to-business (b2b) or group sales ancillary services and products, even if these are booked through Way integrated channels. This exception likely aims to support larger, negotiated deals without adding commission costs. Finally, owner/member-only ancillary services and products are exempt from the Way Commission, but only when member ID functionality is used and even if booked through Way integrated channels. This promotes member loyalty and direct bookings through the appropriate channels.