What is the total number of hours of training for GMU for Caption By Hyatt general managers?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On-the- Job Training | Location |
|---|---|---|---|
| Hyatt history and purpose, portfolio of brands, policies and programs, brand expectations, key programs, metrics and tools | 20-24 | 0 | Self-paced eLearning and virtually |
| Brand standards, World of Hyatt, | 8 | 0 | Virtual instructor led |
| Core metrics, operational tools, | |||
| Commercial Services | |||
| HySat, key operational systems, quality assurance, service skills | 24 | 0 | Virtually, or at a Chicago, Illinois Hyatt hotel or office we designate |
| Knowledge assessment and virtual | 1-2 | 0 | Virtually |
| presentation to Hyatt leadership | |||
| Total Hours – GMU | 53-58 | 0 |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, the General Manager University (GMU) program requires a total of 53 to 58 hours of classroom training for general managers. This training covers various subjects critical to managing a Caption By Hyatt hotel.
The GMU program includes training on Hyatt's history and purpose, the brand's portfolio, policies, key programs, metrics, and tools, which takes between 20 to 24 hours. Additionally, 8 hours are dedicated to brand standards, the World of Hyatt program, core metrics, operational tools, and commercial services. Another 24 hours are allocated to HySat, key operational systems, quality assurance, and service skills. The program also includes 1 to 2 hours for a knowledge assessment and a virtual presentation to Hyatt leadership.
Prospective Caption By Hyatt franchisees should note that this GMU training is mandatory for hotel general managers. The training is designed to ensure that general managers are well-versed in Hyatt's brand standards and operational procedures. The in-person training component is a 3-day workshop at Hyatt's corporate headquarters or a designated Hyatt hotel, allowing general managers to meet with Hyatt affiliates' personnel. The costs associated with this training, such as travel and living expenses, are the responsibility of the franchisee.