What does the Caption By Hyatt standard computing environment typically consist of?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Hyatt will provide a qualified technical project manager to perform the installation and configuration of the hotel's computing environment. The Hyatt standard computing environment typically consists of a firewall, network switch, KVM, and 6 – 10 general use workstations to include front desk workstations. This equipment will be installed, configured and placed in its respective locations. Hyatt will coordinate activities with circuit/firewall vendors to connect the Hyatt computing environment to the data circuit to ensure internet access and access to Hyatt's central systems. Hyatt will configure the network switch and connect all standard devices to the network and ensure functional performance of all devices.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, the standard computing environment for a hotel typically includes a firewall, a network switch, a KVM (Keyboard, Video, and Mouse switch), and between 6 to 10 general-use workstations, including those at the front desk. Hyatt is responsible for the installation, configuration, and placement of this equipment in the designated locations.
Caption By Hyatt will also coordinate with circuit and firewall vendors to establish a connection between the hotel's computing environment and the data circuit. This ensures internet access and connectivity to Hyatt's central systems. The brand configures the network switch and connects all standard devices to the network, verifying that each device functions correctly.
It is important to note that the FDD strongly recommends that hotel ownership or management contract with an IT outsourced provider to observe Hyatt's IT resources to ensure continuity of support following hotel opening. This highlights the importance of ongoing IT support and maintenance for the hotel's operations.