What sales-related reports must be provided to the Caption By Hyatt property leadership?

According to the 2025 Caption By Hyatt Franchise Disclosure Document, the brand's central sales program provides property leadership with specific sales reports. For properties utilizing Non-Select Service at Tier, reports on the sales funnel and performance data are provided from Envision and Cvent. For properties using Select Service at Tier, the property leadership receives reports on the sales funnel, target lists, and overall performance.

These reports are part of the administrative support services offered by Hyatt to help franchisees monitor and manage their sales efforts. The sales audit includes a total evaluation of sales performance at the property, including system adoption, response time to clients, sales process in place, and sales strategy established. The findings and suggested areas of opportunity and path forward will be presented back to the property leadership.

These reporting mechanisms are designed to keep the Caption By Hyatt property leadership informed about sales activities, lead management, and overall performance. This allows the leadership to make data-driven decisions, optimize sales strategies, and ensure that the property is meeting its sales goals. The reports also facilitate better communication and collaboration between the franchisor and the franchisee, ensuring alignment on sales objectives and strategies.

Prospective franchisees should understand that these reports are a key component of the support provided by Caption By Hyatt. They offer valuable insights into the effectiveness of sales efforts and help identify areas for improvement. Franchisees should familiarize themselves with the types of reports offered and how to use them to maximize their sales performance.