What is the role of The Living Company in supplying FF&E to Caption By Hyatt hotels?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
You currently must use our designated third party provider of travel agent commission program services. This provider calculates travel agent commissions, remits them to travel agents and collects them from participating hotels. You also must use our designated provider of quality assurance and inspection services. Except as described in this Item or in Item 5 or 6, there currently are no goods, services, supplies, fixtures, equipment, inventory, computer hardware and software, real estate, or comparable items related to establishing or operating the Hotel that you must buy from us, our affiliates, or designated or approved suppliers. Except for The Living Company, which may provide some FF&E to Brand Hotels, none of our officers currently owns an interest in any supplier to Brand Hotel franchisees.
However, you must buy or lease most other products and services for your Hotel according to our System Standards. We issue and modify standards and specifications based on our, our affiliates' and our franchisees' experience in operating Brand Hotels and other Hyatt Network Hotels. Our standards and specifications may impose minimum requirements for delivery, performance, reputation, prices, quality, design, and appearance, among other factors. You must ensure that the Hotel strictly complies with all applicable laws and maintains adequate insurance policy coverage in the amounts that we periodically specify. Our System Standards or other communications will identify our standards and specifications and/or names of approved suppliers.
If you wish to obtain any FF&E, supplies, or other goods and services from a source that we have not previously approved as meeting our System Standards (for those items that require supplier approval), you must send us a written request with any information and samples we consider necessary to determine whether the product, service and source meet our then current criteria. If you comply with our processes and procedures, we will respond to your request within a reasonable time period (typically 30 days) after receiving all information we request. We may charge you our costs to review your request and evaluate the product, service and/or source. We may condition our approval on standards and requirements relating to quality, quantity, warranties, prices, volume capability, frequency of delivery, distribution methods and locations, standards of service (including prompt attention to complaints), consistency, reliability, financial capability, labor and customer relations, the willingness and ability to comply with our vendor compliance guide and other criteria. We may modify our System Standards in this area as we deem best. We may, at our option, revoke our approval of certain goods, services or sources if they fail to continue to meet our System Standards. We may designate a particular source for, or model or brand of, FF&E, supplies or other goods or services that we (in our sole judgment) determine to be critical to the Hotel System.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 40–45)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, The Living Company may provide some FF&E (furniture, fixtures, and equipment) to Brand Hotels. Aside from The Living Company, none of Caption By Hyatt's officers currently owns an interest in any supplier to Brand Hotel franchisees. However, franchisees must buy or lease most other products and services for their hotels according to Caption By Hyatt's System Standards.
Caption By Hyatt issues and modifies standards and specifications based on the experiences of themselves, their affiliates, and their franchisees in operating Brand Hotels and other Hyatt Network Hotels. These standards and specifications may impose minimum requirements for delivery, performance, reputation, prices, quality, design, and appearance, among other factors. Franchisees must ensure that their hotels strictly comply with all applicable laws and maintain adequate insurance policy coverage in the amounts that Caption By Hyatt periodically specifies.
If a franchisee wishes to obtain any FF&E, supplies, or other goods and services from a source that Caption By Hyatt has not previously approved as meeting their System Standards, they must send a written request with any information and samples Caption By Hyatt considers necessary to determine whether the product, service, and source meet their then-current criteria. Caption By Hyatt will respond to the request within a reasonable time period (typically 30 days) after receiving all information requested. Caption By Hyatt may charge the franchisee their costs to review the request and evaluate the product, service, and/or source.
Caption By Hyatt may condition their approval on standards and requirements relating to quality, quantity, warranties, prices, volume capability, frequency of delivery, distribution methods and locations, standards of service (including prompt attention to complaints), consistency, reliability, financial capability, labor and customer relations, the willingness and ability to comply with their vendor compliance guide, and other criteria. Caption By Hyatt may modify their System Standards in this area as they deem best and may, at their option, revoke their approval of certain goods, services, or sources if they fail to continue to meet their System Standards. They may designate a particular source for, or model or brand of, FF&E, supplies, or other goods or services that they (in their sole judgment) determine to be critical to the Hotel System.