Who is responsible for the travel and living expenses for Caption By Hyatt personnel attending training?

According to Caption By Hyatt's 2025 Franchise Disclosure Document, the franchisee is responsible for all travel and living expenses for their personnel attending training. This includes travel, lodging, food and beverage, and miscellaneous charges. This applies to the initial training program as well as any additional, supplemental, or optional training programs during the franchise term.

Specifically, Caption By Hyatt may require the Hotel's Core Management and other personnel to participate in regional and national conventions, meetings, and other brand standard training programs. The franchisee must pay all of their personnel's travel, living, and other expenses, including local transportation expenses, and compensation relating to these training programs and conventions.

For the pre-opening brand training, Caption By Hyatt sends a team of trainers to assist with training the Hotel staff. While the franchisee must pay Caption By Hyatt a fee and cover the trainers' travel and living expenses, they are also separately responsible for their own staff's expenses for all other training programs. This can represent a significant cost for the franchisee, especially if multiple personnel are required to attend training programs held at locations such as Caption By Hyatt's headquarters in Chicago, Illinois, or other designated Hyatt hotels.

Prospective franchisees should factor in these training-related travel and living expenses when assessing the overall cost of investing in a Caption By Hyatt franchise. It is important to budget for these ongoing expenses to ensure compliance with Caption By Hyatt's training requirements and to maintain brand standards.