What responsibility does Hyatt disclaim regarding the Caption By Hyatt franchisee's choice of communications service provider?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Owner will be responsible for installing and bearing the cost of all communications necessary to access the Property Management System from Owner's facilities, and implementing and maintaining any necessary or desired security for the communication process.
Hyatt expressly disclaims any responsibility for or liability or problems resulting from Owner's choice of a communications service provider and any matters directly relating to Owner's connectivity or transmission of data to or from the Facility.
Source: Item 23 — Receipts (FDD pages 85–349)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, Caption By Hyatt disclaims responsibility for any issues arising from the franchisee's choice of communications service provider. Specifically, Hyatt is not liable for problems related to the franchisee's connectivity or data transmission to and from the hotel facility. This means that the franchisee is solely responsible for selecting a reliable communications service provider and ensuring that their connectivity and data transmission systems function properly.
This disclaimer has significant implications for prospective Caption By Hyatt franchisees. It highlights the importance of carefully evaluating and selecting a communications service provider that can meet the hotel's operational needs. Franchisees should consider factors such as the provider's reliability, speed, security, and customer support when making their decision. They should also ensure that they have adequate security measures in place to protect their data during transmission.
By disclaiming responsibility for these aspects, Caption By Hyatt shifts the burden of risk and due diligence onto the franchisee. This is a fairly standard practice in franchising, where franchisees typically bear the responsibility for managing their own local operations and vendors. However, it underscores the need for franchisees to conduct thorough research and seek expert advice when selecting a communications service provider to avoid potential disruptions or liabilities.
In summary, the Caption By Hyatt franchisee is fully responsible for the selection, implementation, and maintenance of their communication systems, and bears all risks associated with that choice. This includes ensuring reliable connectivity and secure data transmission, and addressing any problems that may arise with their chosen provider.