What is the range of total classroom training hours for other personnel at a Caption By Hyatt hotel?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On-the Job Training | Location |
|---|---|---|---|
| New Hotel Orientation | 4 | 0 | Your Hotel |
| Department Training – Train the | 0 | 6-12 | Your Hotel |
| Trainer | |||
| Guest Experiences Training | 8-16 | 4-8 | Your Hotel |
| Guest Loyalty Training (World of Hyatt) – program completion requires 80% correct on eLearning knowledge test | 1-6 (varies by position) | 1-4 | Your Hotel |
| Related position systems training – including but not limited to Opera, Reserve, Colleague Advantage, Simphony | 4-8 (varies by position) | 4-12 (varies by position) | Your Hotel – onsite and virtual |
| Total Hours – Other Personnel | 17-34 | 15-36 |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, the total hours of classroom training for other personnel range from 17 to 34 hours. This training covers various subjects to ensure hotel staff are well-prepared for their roles. The location for this training is specified as being at the franchisee's hotel.
In addition to classroom training, other personnel also receive on-the-job training, which ranges from 15 to 36 hours. This combination of classroom and on-the-job training ensures that staff members are equipped with both theoretical knowledge and practical skills necessary for their positions. The varying hours for both types of training suggest that the specific requirements may depend on the employee's role and responsibilities within the hotel.
Prospective Caption By Hyatt franchisees should consider these training hours when planning staffing schedules and budgets. Ensuring that all personnel receive the required training is crucial for maintaining brand standards and delivering quality service. The FDD also mentions additional, supplemental, and optional training programs during the franchise term, which could further enhance the skills and knowledge of the hotel staff.