What are the IT Project Management Services that Caption By Hyatt provides in connection with the opening of the Hotel?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall install information technology system(s) for the Hotel in accordance with the System Standards.
To assist Franchisee and Franchisee's consultants in installing and implementing information technology system(s) that meet Hyatt's requirements and in consideration of the IT Project Management Services Fee, Hyatt will provide the IT Project Management Services in connection with the opening of the Hotel in accordance with this Section 2.2.
Hyatt will staff the IT Project Management Services using its employees or third party contractors, as Hyatt determines.
Initial Discussion
- Blueprint Review.
- Provide and review IT Systems Bid Book, Hyatt IT Brand Standards, Cabling SOW, etc. (Collectively "IT Systems Requirements").
Project Management and Planning
- Communicate status on an agreed upon schedule.
- Plan and direct the overall IT Project Management activities through implementation and sign-off.
- Monitor all Teams/Vendors with respect to standard work processes related to IT System installations.
- Coordinate installation of the standard IT Systems and facilitate communication between Vendor and hotel.
- Act as the Single Point of Contact ("SPOC") for IT problem escalation during Vendor installations.
- Provide specifications and oversight for low voltage cabling.
Procurement Assistance
- Review IT orders for accuracy and pricing ("Purchase Orders").
- Communicate IT Systems Requirements to Vendors.
- Manage and provide reports of any modifications and/or updates to original Purchase Orders ("Change Orders").
Vendor Management and Scheduling
- Be the SPOC for Hyatt IT Vendor scheduling and coordination.
- Work with construction general contractor or Owner to identify schedule touch points and dependencies.
- Manage Hyatt Vendor issues.
- Communicate Hyatt IT Vendor on-site dates.
- Coordinate Hyatt IT Vendor training and hotel signoff.
- Schedule and facilitate Hyatt Vendor meetings as possible.
EMV on-property setup, on-property mobile entry setup, interface configuration support.
Hyatt Network Operations consulting VPN setup and systems whitelisting.
Hyatt Telecom consulting faceplate approval, Auto-attendant setup and standardization, Music on hold setup and standardization. Computing environment setup and configuration includes the following items:
Unpacking of systems components to include Firewall, Domain Controller Server, Administrative Network Switch, all workstations, and miscellaneous hardware. This includes disposal of packing materials
Installation of Hyatt computing equipment into racks in Computer room
Configuration and installation of administrative network switch
Set up and configuration of KVM hardware in Computer room
Set up, configuration and placement of Domain Controller to include set up of Server operating system and set up of UserID's per Hyatt's standard procedures for franchise installations
Connecting all Hyatt standard systems equipment to administrative network
Setup, configuration, and placement of end-user workstations to include front desk and all back of house workstation hardware, keyboards, and pointing devices per Hyatt's standard procedure for franchise installations
Installation of Hyatt central systems software and access to systems to include PMS, Reservation System, Sales System, and Revenue Management Systems
Installation of Hyatt approved endpoint protection and Microsoft Office
Installation and configuration of hotel-provided on-line backup for domain controller
Turnover of installation documentation to hotel management at conclusion of project
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, Caption By Hyatt provides IT Project Management Services to assist franchisees in installing and implementing the required information technology systems for the hotel. These services are provided in exchange for the IT Project Management Services Fee. Caption By Hyatt may use its own employees or third-party contractors to deliver these services.
The IT Project Management Services include a Blueprint Review and IT Project Management & Planning. The Blueprint Review involves an initial discussion and providing/reviewing IT Systems Bid Book, Hyatt IT Brand Standards, and Cabling SOW. Project Management and Planning includes communicating status updates, planning and directing IT project management activities, monitoring teams/vendors, coordinating the installation of standard IT systems, acting as the Single Point of Contact (SPOC) for IT problem escalation, and providing specifications and oversight for low voltage cabling.
Caption By Hyatt also offers procurement assistance by reviewing IT orders, communicating IT Systems Requirements to Vendors, and managing modifications/updates to Purchase Orders. Vendor management and scheduling include being the SPOC for Hyatt IT Vendor scheduling and coordination, working with the construction general contractor or Owner to identify schedule touch points and dependencies, managing Hyatt Vendor issues, communicating Hyatt IT Vendor on-site dates, coordinating Hyatt IT Vendor training and hotel signoff, and scheduling/facilitating Hyatt Vendor meetings. Additional services include EMV on-property setup, on-property mobile entry setup, interface configuration support, Hyatt Network Operations consulting VPN setup and systems whitelisting, and Hyatt Telecom consulting.
The computing environment setup and configuration services include unpacking systems components, installing Hyatt computing equipment into racks, configuring and installing administrative network switch, setting up KVM hardware, setting up the Domain Controller, connecting all Hyatt standard systems equipment to the administrative network, setting up end-user workstations, installing Hyatt central systems software, installing Hyatt approved endpoint protection and Microsoft Office, installing and configuring hotel-provided on-line backup for domain controller, and turnover of installation documentation to hotel management. However, the franchisee is responsible for site preparation, including climate control, physical safety and security, provision of utilities, and providing workspace, supplies, hardware, and software.