Is Caption By Hyatt's pre-opening training conducted remotely, in person, or both?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Pre-Opening Training Fees and Expenses
In connection with the Hotel opening, we will provide owner/operator orientation and training to the Hotel management and staff on elements of the Hotel System, including training for the Hotel's general manager at our General Manager University and training for the managing owner and senior operations officer at the owner/operator orientation program. We may conduct training via remote learning, or in person (in one or more visits to the Hotel), or both, as we determine in our sole discretion. These fees and expenses will vary depending on how many people attend each particular training program, how much training they need, and where we conduct training. We currently estimate that the fees you pay to us and our affiliates for orientation and various initial training programs will range from $15,175 to $34,300. You must pay these amounts upon receiving our invoice and before the pre-opening team arrives at the Hotel. You must also reimburse us and our affiliates for our and their personnel's travel and living expenses associated with any training programs that we provide on site at the Hotel. We currently estimate that reimbursement of our and our affiliates' expenses associated with these training programs, not including the tuition fees described
Source: Item 5 — Initial Fees (FDD pages 16–20)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, the brand may conduct pre-opening training via remote learning, in person, or both. The FDD states that Caption By Hyatt will provide owner/operator orientation and training to the Hotel management and staff on elements of the Hotel System, including training for the Hotel's general manager at their General Manager University and training for the managing owner and senior operations officer at the owner/operator orientation program.
The fees and expenses associated with the pre-opening training will vary depending on the number of attendees, the amount of training needed, and the location of the training. Caption By Hyatt estimates that these fees will range from $15,175 to $34,300. These fees are due upon receiving an invoice and before the pre-opening team arrives at the Hotel.
In addition to the training fees, franchisees must also reimburse Caption By Hyatt and its affiliates for the travel and living expenses of their personnel associated with any on-site training programs. These expenses are estimated to range from $3,600 to $7,405, not including the tuition fees. The method of training (remote, in-person, or both) is determined at Caption By Hyatt's discretion.