What is the Caption By Hyatt Owner responsible for providing at their sole cost and expense?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
- b.
Hotel Environment.
Owner acknowledges and agrees that the performance of the Services may be dependent upon Owner providing, at its sole cost and expense, all of the elements of the Hotel Environment.
Owner waives any claims including but not limited to warranty claims against Hyatt, to the extent arising from Owner's failure to provide a hardware and software environment that complies with the Hotel Environment requirements.
- d.
Communications.
Owner will be responsible for installing and bearing the cost of all communications necessary to access the Property Management System from Owner's facilities, and implementing and maintaining any necessary or desired security for the communication process.
Hyatt expressly disclaims any responsibility for or liability or problems resulting from Owner's choice of a communications service provider and any matters directly relating to Owner's connectivity or transmission of data to or from the Facility.
- e.
Access to Data.
Owner acknowledges that its ability to access its data may be adversely affected by problems with its Internet or Owner private network provider connectivity and any mutually agreed upon scheduled maintenance outages.
Owner acknowledges that, to be effective, virus protection software, system passwords, and other security software require periodic updates, which Owner must obtain from its supplier or the manufacturer, as appropriate.
It is Owner's responsibility to have and maintain in place virus protection software and reasonable security for its on-site systems and on-site data, which such security include firewalls, passwords, physical security, access control policies, and the like.
Owner acknowledges that the security of Property's facilities and protection of its own network and the data and applications on that network, including protections against unauthorized access, is solely and entirely Owner's responsibility.
Source: Item 23 — Receipts (FDD pages 85–349)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, the franchisee, or Owner, is responsible for providing the elements of the Hotel Environment at their sole cost and expense. This includes the hardware, software, and communications necessary to access and secure the Property Management System. Specifically, the franchisee must install and bear the cost of all communications infrastructure required to access the Property Management System from their facilities. They are also responsible for implementing and maintaining any necessary or desired security for the communication process.
Caption By Hyatt also stipulates that the franchisee is responsible for obtaining periodic updates for virus protection software, system passwords, and other security software from their supplier or the manufacturer. The franchisee is responsible for maintaining current virus protection and security for its own systems, including firewalls, passwords, physical security, and access control policies.
Caption By Hyatt expressly disclaims any responsibility for problems resulting from the franchisee's choice of a communications service provider and any matters directly relating to the franchisee's connectivity or transmission of data to or from the Facility. Additionally, the franchisee's ability to access its data may be adversely affected by problems with its Internet or private network provider connectivity and any mutually agreed upon scheduled maintenance outages.