According to the 2025 Caption By Hyatt FDD, the owner briefing for new construction hotels must be attended by the managing owner or senior operations officer within 6 months of signing the Franchise Agreement. For conversion hotels, this timeframe is 3 months. The briefing can be attended either virtually or at Caption By Hyatt's corporate headquarters in Chicago, Illinois. The Senior Vice President of Global Franchise Operations & Owner Relations supervises the briefing, which is held whenever necessary. The 2-day briefing takes place in a classroom or virtual setting.

The owner/operator orientation program must be completed within 6 months after signing the Franchise Agreement for existing Brand Hotels or within 6 months after the Hotel's opening date for new Brand Hotels. Caption By Hyatt conducts Orientation virtually, or in person at a Hyatt hotel location they designate or at their company headquarters in Chicago, Illinois approximately once per quarter. As of the date of the disclosure document, this 2-day briefing takes place in a classroom or virtual setting.

Caption By Hyatt also offers optional brand standard training courses for Hotel personnel, which are typically conducted either at their headquarters in Chicago, Illinois, at the franchisee's Hotel, or at another operating Hyatt hotel. These optional programs are updated annually to address current hotel and business needs and may include eCornell courses, virtually-facilitated commercial services, and self-paced courses via their learning platform.