What are the operating hour requirements for a Caption By Hyatt hotel?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
- 4.3 System Standards. Subject to ARTICLE X, Franchisee must operate the Hotel twenty-four (24) hours a day, every day, and use the Hotel and its premises solely for the business franchised under this Agreement. Franchisee, and not Hyatt, shall be responsible for providing a safe and secure environment at the Hotel and the Site for guests, employees, and members of the public. Franchisee must at all times ensure that the Hotel is operated in compliance with the Hotel System and all other mandatory System Standards Hyatt periodically communicates to Franchisee, as Hyatt may periodically modify them. System Standards may regulate any aspect of the Hotel's operation and the products and services that the Hotel uses and offers to guests and other customers, including participation in and compliance with the terms of all of Hyatt's mandatory marketing, reservation service, rate and room inventory management, advertising, guest frequency and loyalty, social responsibility, discount or promotional, training and operating programs, including a property management system that interfaces with the CRS. Franchisee must sign and comply with any license, participation and other agreements Hyatt periodically specifies relating to these programs.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, franchisees must operate their hotels 24 hours a day, every day. This requirement ensures consistent service and availability for guests, aligning with the brand's standards for accessibility and convenience.
This continuous operation mandate means franchisees must maintain adequate staffing and resources to cover all shifts, which can impact labor costs and operational logistics. Franchisees are also responsible for ensuring a safe and secure environment for guests, employees, and the public at the hotel site around the clock.
While Caption By Hyatt sets this standard, franchisees retain responsibility for the hotel's day-to-day management and the implementation of these standards. This balance allows for some local control while maintaining brand consistency. Franchisees should carefully consider the implications of 24/7 operation, including staffing, security, and potential costs, when evaluating this franchise opportunity.