Is on-site pre-opening training at a Caption By Hyatt hotel mandatory?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Hyatt will provide pre-opening training to the Hotel staff on the System Standards and related issues in connection with the Hotel's opening in affiliation with the Proprietary Marks.
Hyatt may conduct this training via remote learning, in one or more visits to the Hotel, or both, as Hyatt determines in its sole option.
Franchisee must pay Hyatt's then current fee and the trainers' travel and living expenses associated with any training that Hyatt provides on-site at the Hotel.
If Hyatt provides on-site training, the trainers will arrive at or before the Hotel's opening in affiliation with the Proprietary Marks and stay for the period that Hyatt specifies.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, Hyatt will provide pre-opening training to the hotel staff regarding the System Standards. This training will address issues related to the hotel's opening and affiliation with Hyatt's Proprietary Marks. Hyatt has the option to conduct this training through remote learning, on-site visits to the hotel, or a combination of both methods, depending on what Hyatt deems necessary.
If Hyatt chooses to conduct the pre-opening training on-site at the Caption By Hyatt hotel, the franchisee is responsible for covering Hyatt's then-current fee for the training, as well as the travel and living expenses for the trainers. The trainers will arrive at the hotel at or before the hotel's opening and will stay for the duration that Hyatt specifies.
While the FDD states that Hyatt will provide pre-opening training, it does not explicitly state that on-site training is mandatory. The franchisor has the option to conduct the training remotely, on-site, or both. Therefore, it is not guaranteed that the franchisee will incur the costs associated with on-site training. A prospective franchisee should clarify with Hyatt under what circumstances on-site pre-opening training is required.