Who leads the Franchise People & Learning Department for Caption By Hyatt?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Our Franchise People & Learning Department administers and directs all of our initial training in coordination with our corporate operations team. Julie Suh, Associate Vice President, People & Learning, leads the Franchise People & Learning Department. Julie joined us and our affiliates in 2022. She has over 20 years of experience in the hotel/hospitality industry. We also have a staff of training professionals who conduct various training programs. These staff members typically have at least 15 years of experience in hotel and/or learning and development roles and at least 5 years of experience with us or our affiliates. The System Standards, videos, charts, pamphlets, and other training aids serve as the instructional materials for the training programs. You must pay us the fees and expenses described in Item 5 and Item 6 and you are responsible for all travel and living expenses (including travel, lodging, food and beverage, and miscellaneous charges) for your personnel.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, the Franchise People & Learning Department is led by Julie Suh, who holds the title of Associate Vice President, People & Learning. Julie Suh joined Caption By Hyatt and its affiliates in 2022 and possesses over 20 years of experience within the hotel/hospitality industry. The Franchise People & Learning Department is responsible for administering and directing all initial training programs in coordination with the corporate operations team.
In addition to Julie Suh, Caption By Hyatt also employs a staff of training professionals to conduct various training programs. These staff members typically have at least 15 years of experience in hotel and/or learning and development roles and at least 5 years of experience with Caption By Hyatt or its affiliates. These training programs utilize System Standards, videos, charts, pamphlets, and other training aids as instructional materials.
For prospective Caption By Hyatt franchisees, understanding the leadership and structure of the Franchise People & Learning Department is crucial, as this department plays a significant role in the initial and ongoing training of hotel personnel. Franchisees should be aware that they are responsible for covering the fees and expenses outlined in Item 5 and Item 6 of the FDD, as well as all travel and living expenses for their personnel attending these training programs.