What kind of briefing does Caption By Hyatt provide to acquaint the franchisee with the building process?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
- (2) Communicate our then current specifications and requirements for designing and developing a Brand Hotel, including the Design and Construction Standards. We will provide a briefing virtually, at our headquarters, or at another location we designate, to acquaint your managing owner or senior operations officer with our building process and support structure.
| Subject | Hours of Classroom Training | Hours of On the Job Training | Location |
|---|---|---|---|
| An overview of our building process and support structure | 8 | 0 | Chicago, Illinois, a Hyatt hotel location we designate, or virtually |
Your managing owner or senior operations officer must attend a briefing, either virtually or at our corporate headquarters in Chicago, Illinois, within 6 months (for new construction hotels) or 3 months (for conversion hotels) after signing the Franchise Agreement. Our SVP Global Franchise Operations & Owner Relations supervises this briefing, which we hold whenever necessary. There are no instructional materials or tasks that your managing owner or senior operations officer must complete to our satisfaction. As of the date of this disclosure document, this 2-day briefing takes place in a classroom or virtual setting covers the following topics:
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt FDD, Caption By Hyatt provides a briefing to the managing owner or senior operations officer to familiarize them with the building process and support structure. This briefing is available either virtually, at the company's headquarters, or at another designated location.
The Owner Briefing is supervised by the SVP Global Franchise Operations & Owner Relations and is held whenever necessary. The FDD states that as of the disclosure date, the briefing is a 2-day event that takes place in a classroom or virtual setting. There are 8 hours of classroom training dedicated to an overview of the building process and support structure. This training can take place in Chicago, Illinois, at a Hyatt hotel location that Caption By Hyatt designates, or virtually.
This briefing is mandatory, and it must be completed within 6 months after signing the Franchise Agreement for new construction hotels or 3 months for conversion hotels. There are no specific instructional materials or tasks that the managing owner or senior operations officer must complete to Caption By Hyatt's satisfaction during this briefing.