factual

Where is the in-person training component of GMU held for Caption By Hyatt general managers?

Caption_By_Hyatt Franchise · 2025 FDD

Answer from 2025 FDD Document

The Hotel's proposed general manager, whether newly hired or promoted, must attend GMU, which provides an overview of Hyatt's brand requirements and the tools made available by us in support of these requirements. GMU consists of self-paced eLearning, virtual instructor-led training, in-person training, learning assessments, and a final virtual presentation to our leadership team. The Hotel's proposed general manager must complete GMU (including the final learning assessment and a virtual presentation to our leadership team) at least 6 months before the Hotel's opening date or within 6 months after the date of hire or promotion (as applicable) for new general managers at an existing Brand Hotel. The Hotel's proposed general manager must complete the self-paced eLearning and virtual components of GMU at least 3 months before the Hotel's opening date or within 3 months after the date of hire or promotion (as applicable) for a new general manager at an existing Brand Hotel. The required in-person training component is a 3-day workshop at our corporate headquarters in Chicago, Illinois or at a Hyatt hotel location we specify, and gives the general manager an opportunity to meet our affiliates' personnel who will be providing training. The Hotel's proposed general manager must complete the in-person training component at least 3 months before the Hotel's opening date or within 3 months after the date of hire or promotion (as applicable) for a new general manager at an existing Brand Hotel. Our SVP Global Franchise Operations & Owner Relations supervises this orientation, for which we maintain an ongoing schedule adjusting to the volume of general manager hires. General managers must consistently participate in all aspects of GMU in order to successfully complete it.

Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)

What This Means (2025 FDD)

According to Caption By Hyatt's 2025 Franchise Disclosure Document, the in-person training component of General Manager University (GMU) is a 3-day workshop. This workshop is held at either Caption By Hyatt's corporate headquarters in Chicago, Illinois, or at a Hyatt hotel location that they specify.

This in-person training provides an opportunity for the general manager to meet personnel from Hyatt's affiliates who will be providing training. The general manager must complete this in-person training at least 3 months before the hotel's opening date or within 3 months after their hire or promotion date if they are a new general manager at an existing Caption By Hyatt hotel.

Caption By Hyatt's SVP Global Franchise Operations & Owner Relations supervises this orientation, and they maintain an ongoing schedule that adjusts to the volume of general manager hires. General managers are required to participate consistently in all aspects of GMU to successfully complete the program.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.