Who is included in the 'Core Management' that Caption By Hyatt trains?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Your Hotel's Core Management team and other personnel we specify (as described in the chart below) must complete various initial mandatory brand standard training courses to our satisfaction before the Hotel's opening. We conduct some of this training at our company headquarters in Chicago, Illinois. Additionally, components of the training may take place at a Hyatt hotel we designate. We conduct this training according to an annual schedule, with some programs held quarterly or semi-annually and others held as often as necessary. In some instances, as needed to meet your Hotel's opening date, we may send our trainers to your Hotel to conduct training programs that we typically hold at our headquarters. We recommend that managers and directors who are new to their role attend the live classroom New Hire Training and complete online training within 6 months of being hired. There are some periodic requirements that your operational, sales/events/revenue managers must complete to our satisfaction, including eLearning
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, the brand requires the Hotel's Core Management team and other specified personnel to complete initial mandatory brand standard training courses before the Hotel's opening. Some of this training is conducted at Caption By Hyatt's company headquarters in Chicago, Illinois, while other components may take place at a designated Hyatt hotel. The training is scheduled annually, with some programs held quarterly or semi-annually, and others as often as necessary. In certain situations, trainers may be sent to the franchisee's hotel to conduct programs typically held at headquarters to meet the Hotel's opening date. Caption By Hyatt recommends that managers and directors new to their roles attend live classroom New Hire Training and complete online training within six months of being hired. Operational, sales/events/revenue managers must also complete periodic requirements, including eLearning knowledge checks and assessments, and participate fully in virtually-facilitated programs.
The FDD does not specifically define the roles included in the 'Core Management' team. However, it does state that if any member of the Hotel's Core Management team or other individuals required to attend training leaves their position, their replacement must attend and successfully complete the applicable mandatory brand standard training programs within 90 days of assuming the position. Caption By Hyatt may charge fees for this training, and the franchisee must cover all travel and living expenses.
Prospective Caption By Hyatt franchisees should inquire with the franchisor about which specific management positions are considered part of the 'Core Management' team and what the specific training requirements are for each role. Understanding the scope and costs associated with these training requirements is essential for budgeting and operational planning.