Is Hyatt responsible for providing a safe and secure environment at the Caption By Hyatt hotel?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee, and not Hyatt, shall be responsible for providing a safe and secure environment at the Hotel and the Site for guests, employees, and members of the public. Franchisee must at all times ensure that the Hotel is operated in compliance with the Hotel System and all other mandatory System Standards Hyatt periodically communicates to Franchisee, as Hyatt may periodically modify them. System Standards may regulate any aspect of the Hotel's operation and the products and services that the Hotel uses and offers to guests and other customers, including participation in and compliance with the terms of all of Hyatt's mandatory marketing, reservation service, rate and room inventory management, advertising, guest frequency and loyalty, social responsibility, discount or promotional, training and operating programs, including a property management system that interfaces with the CRS. Franchisee must sign and comply with any license, participation and other agreements Hyatt periodically specifies relating to these programs.
Despite Hyatt's right to establish and periodically to modify System Standards for the Hotel and modify the Hotel System as Hyatt deems best, Franchisee retains the right to control, and
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, the franchisee is responsible for providing a safe and secure environment at the hotel. Specifically, the FDD states that the franchisee, and not Hyatt, is responsible for ensuring a safe and secure environment for guests, employees, and the public at the hotel and site. The franchisee must also ensure the hotel operates in compliance with the Hotel System and all mandatory System Standards that Hyatt communicates and modifies periodically. These System Standards may regulate any aspect of the hotel's operation, including participation in Hyatt's mandatory programs related to marketing, reservations, guest loyalty, and training.
Despite Hyatt's right to establish and modify System Standards for the hotel, the franchisee retains control and responsibility for the hotel's day-to-day management, operation, and implementation of System Standards. Hyatt may vary the Hotel System and System Standards based on conditions it considers important to the hotel's successful operation, but the franchisee cannot demand similar variations or accommodations.
This arrangement means that while Hyatt sets the overall standards and provides certain system services, the Caption By Hyatt franchisee bears the direct responsibility for maintaining a safe and secure environment. This includes hiring and training staff, complying with safety regulations, and managing the hotel's daily operations to ensure the well-being of everyone on the premises. Prospective franchisees should carefully consider the implications of this responsibility and ensure they have the resources and expertise to meet these obligations.