Is Hyatt responsible for procuring third-party deliverables for Caption By Hyatt franchisees?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
- (f) Procurement of Third Party Components. All software, equipment, and other goods required for Franchisee's use in connection with its business operations will be procured directly by Franchisee from the appropriate third party vendor. Hyatt will not be responsible for procuring any third party deliverables for use by Franchisee unless otherwise agreed to by Hyatt in a separate writing approved by an authorized officer of Hyatt. Franchisee will comply with the terms of all underlying third party agreements, including all third party software license agreements. Franchisee shall also engage a third party service provider in accordance with this Agreement to support all third party hardware and software installed at the Hotel, and such engagement shall be in place as of the date Hyatt completes all Services.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, franchisees are generally responsible for procuring all software, equipment, and other goods needed for their business operations directly from third-party vendors. Caption By Hyatt will not be responsible for procuring any third-party deliverables for the franchisee's use unless Hyatt agrees to do so in a separate written agreement approved by an authorized officer of Hyatt.
This means that as a Caption By Hyatt franchisee, you will typically need to manage the procurement of necessary items for your hotel. This includes identifying suitable vendors, negotiating terms, and ensuring timely delivery. It is important to note that franchisees must comply with the terms of all underlying third-party agreements, including software license agreements.
Furthermore, the franchisee is required to engage a third-party service provider to support all third-party hardware and software installed at the hotel, with this arrangement in place by the time Hyatt completes its services. This ensures that the franchisee has adequate technical support for the systems they implement. This requirement is in place to ensure smooth operations and adherence to brand standards, but it also adds to the franchisee's responsibilities and costs.