Is Hyatt required to implement a disaster recovery program for Caption By Hyatt franchises?

According to the 2025 Caption By Hyatt Franchise Disclosure Document, Hyatt is required to implement a disaster recovery program. Specifically, Hyatt warrants that it will implement a disaster recovery program and use commercially reasonable efforts to maintain such a program. This obligation is part of Hyatt's broader responsibilities under the Central Hotel Services by Hyatt Master Agreement.

This requirement ensures that Hyatt takes proactive measures to protect the operational infrastructure and data of Caption By Hyatt hotels in the event of a disaster. For a franchisee, this means that Hyatt is committed to maintaining business continuity and minimizing disruptions caused by unforeseen events. The disaster recovery program aims to safeguard critical systems and data, ensuring that the hotel can resume operations as quickly as possible.

It is important for prospective Caption By Hyatt franchisees to understand the scope and details of this disaster recovery program. While the FDD states that Hyatt will use commercially reasonable efforts to maintain the program, franchisees should inquire about the specific components of the program, including backup procedures, recovery time objectives, and communication protocols. Understanding these details will help franchisees assess the level of protection provided and plan accordingly for potential disruptions.