factual

How will Hyatt notify a Caption By Hyatt franchisee of changes to System Services?

Caption_By_Hyatt Franchise · 2025 FDD

Answer from 2025 FDD Document

Mandatory Services and Non Mandatory Services comprise the System Services. If you are in full compliance with your obligations under the Franchise Agreement, we or one or more members of the Hyatt Group will provide you those System Services that we periodically specify. You must participate in all Mandatory Services and related programs and may (at your option) participate in any or all Non-Mandatory Services and related programs, in the manner that we periodically specify. You must acquire all Mandatory Services (as we periodically modify them) only from a member of the Hyatt Group. We may periodically add to, delete from, and otherwise modify these System Services, and the scope of and manner of providing System Services, upon notice to you. Also, due to the differences in products, services, markets and hospitality experiences among Brand Hotels and other Hyatt Network Hotels, we may, where we deem appropriate in our judgment: (a) classify certain System Services as Mandatory Services for the Hotel which we classify as Non-Mandatory Services or do not offer to other Brand Hotels and/or other Hyatt Network Hotels; (b) not provide to the Hotel certain System Services that we provide to other Brand Hotels and/or other Hyatt Network Hotels; and (c) limit the scope of those System Services provided to franchised Brand Hotels, such as by limiting the access that franchised Brand Hotels have to certain customer and other proprietary information for Hyatt Network Hotels other than the Hotel.

Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 40–45)

What This Means (2025 FDD)

According to the 2025 Caption By Hyatt Franchise Disclosure Document, Caption By Hyatt may add to, delete from, and otherwise modify System Services, including the scope and manner of providing them. Caption By Hyatt will provide notice to the franchisee of these changes.

The FDD also states that Caption By Hyatt may classify certain System Services as Mandatory for a specific hotel, classify services as Non-Mandatory, or not offer certain services that are offered to other Brand Hotels and Hyatt Network Hotels. Caption By Hyatt can also limit the scope of System Services provided to franchised Brand Hotels, such as limiting access to certain customer and proprietary information for Hyatt Network Hotels other than the franchisee's hotel.

System Services consist of Mandatory Services and Non-Mandatory Services. Franchisees must participate in all Mandatory Services and related programs and may (at their option) participate in any or all Non-Mandatory Services and related programs, in the manner that Caption By Hyatt specifies. Franchisees must acquire all Mandatory Services (as Caption By Hyatt modifies them) only from a member of the Hyatt Group.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.