For Caption By Hyatt hotels, who participates in the post-implementation walk-through?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
| Hotel Owner/ | Hotel | Hyatt | |
|---|---|---|---|
| Task Description | Mgmt | GM | IT |
| Post implementation walk-through | P | P | O |
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, the Hotel Owner/Mgmt, the Hotel General Manager (GM), and Hyatt IT participate in the post-implementation walk-through. The Hotel Owner/Mgmt and the Hotel GM both 'Participate' while Hyatt IT has 'Oversight'.
This means that the hotel owner or management team, along with the general manager, are actively involved in the walk-through, ensuring that the IT systems are properly implemented and meet their operational needs. Hyatt IT provides oversight during this process, likely to ensure that the systems align with brand standards and technical requirements.
For a prospective Caption By Hyatt franchisee, this indicates that they or their management team will need to dedicate time and resources to be present and actively engaged during the post-implementation walk-through. This is a crucial step to verify that the IT systems are functioning correctly and are aligned with the hotel's operational requirements, with support and oversight from Hyatt's IT department.