What is the 'Hotel System Website' for Caption By Hyatt?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
The "Hotel System Website" is a website that we or one or more members of the Hyatt Group develops, maintains and/or authorizes for all or a certain group of Brand Hotels that we periodically specify (and, at our option, other Hyatt Network Hotels). We currently provide each participating Brand Hotel a separate webpage on the Hotel System Website. You must comply with all System Standards relating to the Hotel System Website, including by providing us (or our designee) all information and other materials concerning the Hotel that we periodically request and promptly notifying us whenever any information concerning the Hotel on the Hotel's webpage is no longer accurate. By providing Hotel-related information and materials, you are representing to us that they are accurate and not misleading and do not infringe any third party's intellectual property or other rights. We have the final decision about all information or materials appearing on the Hotel System Website. As between us and you, we own all intellectual property rights and other rights in and to the Hotel System Website, including all data that visitors supply or the Hotel System Website obtains. We may discontinue the Hotel System Website and/or any of its content (including separate webpages for participating Brand Hotels) at any time.
You may not develop, maintain or authorize any website or other electronic medium (other than the Hotel System Website) that has the word "hyatt" or any similar word, or any of the Proprietary Marks, as part of its domain name or URL or that accepts reservations for the Hotel (other than through an approved link to a Hotel System Website) or otherwise sells any products or services associated with the Hotel or any of the Proprietary Marks. In addition, except for the Hotel System Website, approved ADS, and as otherwise provided here, you may not develop, maintain or authorize any other website, other online presence or other electronic medium that describes or in any other way promotes the Hotel or displays any of the Proprietary Marks. You may, with our approval (which we will not unreasonably withhold) and subject to compliance with System Standards, authorize any Travel Services Website or Franchisee Organization Website to list and promote the Hotel together with other hotels. A "Travel Services Website" is a website that a third party (which is not your affiliate) operates that promotes and sells travel-related products and services for a number of hotel brands, including other Hyatt Network Hotels. A
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, the 'Hotel System Website' is a website developed, maintained, and authorized by Hyatt or its affiliates for all or a specific group of Brand Hotels, which may also include other Hyatt Network Hotels. Each participating Caption By Hyatt hotel will have a separate webpage on this website.
As a Caption By Hyatt franchisee, you must adhere to all System Standards related to the Hotel System Website. This includes providing accurate and non-misleading information about your hotel as requested by Hyatt. Hyatt retains the final decision-making authority over all content on the Hotel System Website and owns all intellectual property rights associated with it. Hyatt also reserves the right to discontinue the website or any of its content at any time.
The FDD stipulates that franchisees cannot create their own websites using the word "Hyatt" or any Proprietary Marks in the domain name or URL, nor can they accept reservations outside of approved links to the Hotel System Website. While franchisees can't operate competing websites, they can, with Hyatt's approval, have their hotel listed and promoted on Travel Services Websites (third-party travel sites) or Franchisee Organization Websites (sites promoting a portfolio of properties).