How is the 'Hotel Environment' defined in the Caption By Hyatt agreement, and where can I find the relevant requirements?

According to the 2025 Caption By Hyatt Franchise Disclosure Document, the 'Hotel Environment' refers to the hardware and software environment that the franchisee selects and is responsible for. The specific requirements for this environment are detailed in Hyatt's current Configuration Guide Technical Requirements and Operating Standards: General Requirements.

Prospective Caption By Hyatt franchisees can obtain this guide upon request or find it on Hyatt's intranet site, Hyattconnect. It is crucial for franchisees to adhere to these requirements, as the performance of certain services provided by Hyatt may depend on the franchisee's ability to provide all elements of the Hotel Environment at their own cost.

Failure to comply with the Hotel Environment requirements could lead to the franchisee waiving any claims, including warranty claims, against Hyatt to the extent that these claims arise from not meeting the specified hardware and software standards. This underscores the importance of understanding and fulfilling these requirements to ensure smooth operations and avoid potential liabilities.