What is GMU for Caption By Hyatt general managers comprised of?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On the Job Training | Location |
|---|---|---|---|
| Introduction to Hyatt brands, | 8 | 0 | Chicago, Illinois, Hyatt hotel |
| support functions, operational | location we designate, or | ||
| strategy, tools, and culture | virtually | ||
| Commercial Services strategy and | 8 | 0 | Chicago, Illinois, Hyatt hotel |
| tools, FF&E, design, F&B, brand | location we designate, or | ||
| standards and purchasing | virtually | ||
| Total Hours – Owners | 16 | 0 | |
| Orientation |
GMU
The Hotel's proposed general manager, whether newly hired or promoted, must attend GMU, which provides an overview of Hyatt's brand requirements and the tools made available by us in support of these requirements. GMU consists of self-paced eLearning, virtual instructor-led training, in-person training, learning assessments, and a final virtual presentation to our leadership team. The Hotel's proposed general manager must complete GMU (including the final learning assessment and a virtual presentation to our leadership team) at least 6 months before the Hotel's opening date or within 6 months after the date of hire or promotion (as applicable) for new general managers at an existing Brand Hotel. The Hotel's proposed general manager must complete the self-paced eLearning and virtual components of GMU at least 3 months before the Hotel's opening date or within 3 months after the date of hire or promotion (as applicable) for a new general manager at an existing Brand Hotel. The required in-person training component is a 3-day workshop at our corporate headquarters in Chicago, Illinois or at a Hyatt hotel location we specify, and gives the general manager an opportunity to meet our affiliates' personnel who will be providing training. The Hotel's proposed general manager must complete the in-person training component at least 3 months before the Hotel's opening date or within 3 months after the date of hire or promotion (as applicable) for a new general manager at an existing Brand Hotel. Our SVP Global Franchise Operations & Owner Relations supervises this orientation, for which we maintain an ongoing schedule adjusting to the volume of general manager hires. General managers must consistently participate in all aspects of GMU in order to successfully complete it.
In the case of a general manager vacancy, the owner/operator must adhere to our standards related to the timing of filling the vacancy with a permanent or interim general manager. If a permanent general manager has not been identified for more than 6 months after the original vacancy, the owner/operator must identify a leader as an interim general manager to complete GMU. Once the general manager vacancy has been permanently filled, the new permanent general manager will also be required to complete GMU, unless we waive the requirement for a particular individual.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, GMU, or General Manager University, is a mandatory training program for hotel general managers. It provides an overview of Hyatt's brand requirements and the tools available to support these requirements.
GMU includes several components: self-paced eLearning, virtual instructor-led training, in-person training, learning assessments, and a final virtual presentation to the Caption By Hyatt leadership team. The in-person training is a 3-day workshop held at Hyatt's corporate headquarters in Chicago, Illinois, or at another Hyatt hotel location. This workshop allows general managers to meet with Hyatt affiliates' personnel who will be providing training.
The general manager must complete GMU at least 6 months before the hotel's opening date or within 6 months of being hired or promoted. The self-paced eLearning and virtual components must be completed at least 3 months before the hotel's opening date or within 3 months of hire or promotion. Consistent participation in all aspects of GMU is required for successful completion. The total training time for GMU is 53-58 hours of classroom training.