What must a Caption By Hyatt franchisee ensure regarding F&B Operations?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
You must ensure that all F&B Operations operate in full compliance with all applicable laws, rules and regulations and all applicable System Standards. You must provide, or cause the management company to provide, all brand standard training programs to the F&B Operator that we periodically specify. If the F&B Operator at any time fails to operate in full compliance with all applicable laws, rules and regulations and all applicable System Standards, or fails to comply with any agreement with us, then, without limiting our other rights and remedies under the Franchise Agreement and applicable law, we may revoke our approval of the F&B Operator. You then must promptly terminate your arrangement with the F&B Operator and either assume (if we approve you to manage the Hotel) or have your approved management company assume direct control of the Hotel's F&B Operations or engage another approved F&B Operator we approve.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 71–74)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, franchisees must ensure that all Food and Beverage (F&B) Operations fully comply with all applicable laws, rules, regulations, and System Standards. The franchisee is also responsible for providing, or ensuring the management company provides, all brand standard training programs that Caption By Hyatt periodically specifies to the F&B Operator.
If the F&B Operator fails to comply with the laws, rules, regulations, System Standards, or any agreement with Caption By Hyatt, Caption By Hyatt may revoke its approval of the F&B Operator. In such cases, the franchisee must promptly terminate the arrangement with the F&B Operator and either assume direct control of the Hotel's F&B Operations (if approved by Caption By Hyatt to manage the hotel) or have their approved management company assume direct control. Alternatively, the franchisee can engage another F&B Operator approved by Caption By Hyatt.
This requirement ensures that all Caption By Hyatt locations maintain consistent standards in their F&B operations, protecting the brand's reputation and ensuring customer satisfaction. It also gives Caption By Hyatt the power to intervene and correct any operational deficiencies, safeguarding their brand standards and compliance.