Does the Caption By Hyatt Franchise Agreement address Hotel System Variations?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Also, due to the differences in products, services, markets and hospitality experiences among Brand Hotels and other Hyatt Network Hotels, Hyatt may, where it deems appropriate in its judgment: (a) classify certain System Services as Mandatory Services under this Agreement which Hyatt classifies as Non-Mandatory Services or does not offer to other Brand Hotels and/or other Hyatt Network Hotels; (b) not provide to the Hotel certain System Services that Hyatt provides to other Brand Hotels and/or other Hyatt Network Hotels; and (c) limit the scope of those System Services provided to franchised Brand Hotels, including, by way of example and without limitation, by limiting the access that franchised Brand Hotels have to certain customer and other proprietary information for Hyatt Network Hotels other than the Hotel.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, the franchise agreement does address potential variations in System Services among different Brand Hotels and Hyatt Network Hotels. Caption By Hyatt may classify certain System Services as mandatory for some hotels while classifying them as non-mandatory or not offering them at all to other hotels. Additionally, Caption By Hyatt can limit the scope of System Services provided to franchised Brand Hotels.
This means that as a Caption By Hyatt franchisee, you may be required to participate in certain System Services that other hotels within the Hyatt network are not, or vice versa. The level of access to certain services and information may also vary. This could impact the costs and resources you need to allocate to meet the brand's standards and operate your hotel effectively.
It is important for prospective franchisees to understand that the services and support provided by Caption By Hyatt may not be uniform across all properties. Franchisees should inquire about the specific System Services that are mandatory, optional, or unavailable for their particular location and property type. Understanding these variations is crucial for budgeting, operational planning, and ensuring a consistent guest experience.